Our Courier Partners

 

We ship in 7 working days from the date of order. For queries, WhatsApp +919152891271

SHIPPING WITHIN INDIA

Enjoy free shipping within India when you pay online via debit card, credit card, net banking or bank transfer. Shipping of Rs.200 on COD orders.

INTERNATIONAL SHIPPING

Once you feed in your complete shipping address at check out, you will be able to see an auto-generated shipping fee. Please see approximate shipping charges for two garments below:

USA - US $25
UK - 20 pounds
Europe and rest of the world - 25 pounds
Australia - AUD $40
Singapore - SGD $30

Insurance

House Of Manaa insures each purchase during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by House Of Manaa and transfer of responsibility in the same way.

 

Taxes & Duties

Any import duties and taxes ,if charged, when the parcel reaches the destination country, must be paid by the recipient. We cannot estimate the value of duties and have no control over these charges as customs policies vary from country to country. If you have questions related to custom charges please contact your local customs office. For all domestic orders (within India) taxes and duties have already been included in the product price.

 

ORDER COMMUNICATION

You will receive order related emails in two stages.
1. An order confirmation email once you place the order.
2. A shipment email once the order is dispatched from our studio to your address. You will be able to track your order on the website of the relevant courier company through the tracking code in the second email.

Please ensure someone is there at the given address to receive your order. Delivery will be attempted two times before the shipment is returned to our studio. There will be additional fees for further delivery attempts. Please note that we will be unable to schedule shipping for orders with incomplete address or wrong telephone number.

If you desire express shipping, please write to care@houseofmanaa.com with subject: EXPRESS SHIPPING, to inquire about the additional charges to your city.

ORDER CANCELLATION

If you wish to cancel your order, write to us within 24 hours of placing the order at care@houseofmanaa.com

REFUND

We do not offer refunds on orders. All our products are made to order. Refunds are only processed based on fulfillment errors, such as incorrectly shipped or missing items or defective products. The amount will be refunded via bank transfer only within one week of receipt of goods back to our warehouse.  

RETURNS

Every single piece designed & produced in House Of Manaa  goes through stringent quality checks. Unevenness in colour & texture of print is not a fault but a beautiful characteristic of natural processes.

Any purchase can be exchanged for a different size. In case the size is not available, we shall provide you a store credit valid for six months from the date of issue. If you have any inquiries about size, fabric or fit, you can whatsapp us on +919152891271 or email our customer care at care@houseofmanaa.com

All orders go through a stringent quality check before shipping. However, in one off chance that you have received a damaged product, please notify us at +919152891271 within 2 days of receiving the order. 

House Of Manaa must be notified within two days of receipt of clothes about your intent to exchange. The cost of any exchange is to be borne by the customer.
House Of Manaa team holds the right to not accept returns in case the product is used or damaged by the customer.